Collections Associate

Freeman • Dallas, TX

275d

About The Position

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter. The Credit & Collections Specialist is responsible for account receivables through the collection of past due balances, account reconciliation, and providing exceptional customer service to internal and external customers. This position will support our Finance team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. This position is based out of our North Dallas office located in Dallas, TX.

Requirements

• High School Diploma or Equivalent required.
• 5+ years' experience in commercial credit and collections.
• Knowledge of cash applications and collections procedures.
• Self-motivated, strong attention to detail, goal-oriented, and takes initiative.
• Excellent external and internal customer service skills.
• Reliable ability to maintain productivity while working independently and as a team member.
• Effective oral and written communication skills.
• Work as a necessary part of a team effort with colleagues.

Responsibilities

• Accountable for reducing delinquency for assigned accounts.
• Calling customer directly requesting payment status on past due invoices.
• Responsible for prompt and accurate responses to customer's servicing questions and concerns.
• Investigate customer accounts with discrepancies or credit balances.
• Communicate and partner with other departments such as branches, accounting, and the sales team to resolve any issues to ensure prompt payments.
• Responsible for customer account reconciliations including credit memos and unapplied cash and refunds.
• Provide guidance for the AR /Cash Ap team to identify and apply for customer payments.
• Research open payments and provide swift correction action or detailed correspondence specifying delay in application for resolution.
• Work daily aging by keeping DSO at an acceptable company standards or Service Level Agreements (SLAs).
• Identify and work with leadership on reducing risk daily by reporting and escalating to and through proper channels.
• Reconcile and work customer disputes with internal team by reporting all discrepancies.
• All other duties as assigned.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED