Collections Associate II

MasterBrand Cabinets LLC • Beachwood, OH

88d

About The Position

As the Collections Associate II, you will be responsible for order approval, collections and/or cash application for assigned MBC customers. Your day will include collection calls, responding to emails, reviewing and approving orders, problem solving issues, cash reconciliations, and providing statements and invoices as requested. In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues. This person is responsible for managing accounts receivable and recovering outstanding payments for a building or construction companies. The role requires a deep understanding of the construction industry's billing processes, including lien laws and progress billing.

Requirements

• High school diploma or equivalent required
• 3+ years of experience in B2B credit & collections, including AR research and issue resolution
• Advanced Microsoft Suite skills, particularly in Excel
• Experience with ERP systems such as Oracle, PeopleSoft, or similar applications
• Excellent verbal and written communication skills for effective cross-functional and customer collaboration
• Strong analytical skills with ability to interpret complex data
• Highly organized with exceptional multitasking abilities in a fast-paced environment
• Demonstrated ability to manage confidential information
• Eagerness to contribute to continuous improvement initiatives

Responsibilities

• Build cross-functional partnerships between credit and all other teams in the order-to-cash process to best respond to the customer’s needs.
• Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
• Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
• Provide customer with copies of invoices/statements.
• Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
• Assist team members through collaboration, positivity, and openness to new ideas.
• Effectively manage communication with customer through 3rd party portal.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees