Collections Assistant Manager, Full-Time, Remote (MA, NH or GA only)

Digital Federal Credit Union • xxx, MA

66d • $78,900 - $88,800 • Remote

About The Position

To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to achieve the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to make the department more efficient through the use of technology or redistribution of duties.

Requirements

• Bachelor's degree in business-related field or equivalent experience required
• Minimum of 5 years progressive management experience in consumer collection and/or lending
• Strong analytical skills, ability to think strategically and influence business decisions
• Excellent communication skills and utilization of computer applications
• Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws

Nice To Haves

• Previous management experience in a call center and/or financial institution preferred
• Ability to handle multiple priorities.

Responsibilities

• Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status.
• Recommend loan workout options to Consumer Loan and Mortgage departments.
• Identifies, analyzes, and measures portfolio trends, providing regular updates to management.
• Coordinates and monitors performance of all collections vendors.
• Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity.
• Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary.
• Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union's exposure.
• Conduct periodic analysis for mortgage loan to values on delinquent accounts.
• Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations.
• Provide leadership, support, guidance, training and supervision to staff.
• Participates in all collections related audits and respond to internal audits.
• Manage escalations from members and provide timely resolutions and/or additional information.
• Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data.
• Monitor daily department service level and make adjustments as necessary.
• Keep informed of industry trends for collection practice by reading industry articles.
• Manage projects related to department's and organizations strategic, financial, efficiency and operational goals.
• Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member satisfaction.
• Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training.
• Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios.
• Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager.
• Perform other job-related duties as assigned by Managers(s).

Benefits

• 401k
• health insurance
• paid holidays
• tuition reimbursement
• professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees