Collections and Recovery Specialist

Bill Gosling Outsourcing • Hampton, VA

284d

About The Position

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! In this role you will help individuals navigate financial hardship while driving real business impact. If you're someone who thrives in a fast-paced, ever-evolving environment and loves the challenge of meaningful, goal-driven work, this is your opportunity to shine. This posting is to build a candidate pool for anticipated future job openings. While there might not be an immediate vacancy, we encourage you to apply so you will have the opportunity to join our team when a position becomes available.

Requirements

• Previous experience in collections and debt recovery is required
• A self-starter who communicates clearly and professionally
• Someone who goes the extra mile to support clients and team goals
• A results-driven individual who thrives on meeting and exceeding targets
• A team player who brings energy and collaboration to every task

Responsibilities

• Contacting consumers to collect on overdue accounts via outbound and inbound calls
• Negotiating payoffs, settlements, and payment plans
• Communicating with respect and empathy, offering realistic solutions to distressed clients
• Documenting all communications and guiding customers through payment systems (online or IVR)
• Navigating state-specific collection laws and legal recovery processes
• Managing daily work logs, prioritizing accounts, and maintaining call productivity
• Performing skip tracing and using investigative tools to locate consumers
• Completing required compliance certifications per client and regulatory guidelines

Benefits

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives!

What This Job Offers

• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees