Collections and Medicaid Specialist
About The Position
Cassia, a leading provider of senior care and services, has a rare and exciting opportunity for an experienced Collections and Medicaid Specialist to join our team at the corporate office in Edina, MN! In this role, you will be responsible for identifying aging receivables, initiating and conducting all collections activities for assigned accounts, and assisting residents and families with Medical Assistance application procedures. We are looking for someone with 3+ years of experience in collections and Medicaid application processing, along with a solid understanding of collections procedures, timelines, and applicable laws and regulations. This is a Full-Time, benefit-eligible position that requires onsite work at our Edina corporate office for the first six months, with potential for a hybrid remote schedule afterward. If you’re organized, compassionate, and want to make a difference, we’d love to hear from you!
Requirements
- 3+ years’ experience in collections and MA application processing.
- Must have proficiency in word-processing and spreadsheet applications.
- Must be familiar with Accounts Receivable software.
- Strong understanding of collection procedures and privacy laws required.
- Ability to influence/persuade others in often confrontational/sensitive situations.
- Strong organizational, analytical problem-solving skills.
- Excellent customer service and interpersonal skills.
Nice To Haves
- Knowledge of Healthcare collections a plus.
Responsibilities
- Proactively identify aging receivables and initiate all collection activities for sites assigned.
- Contact residents and/or their families on past due accounts primarily via phone, also in person, by letter and E-mail to arrange payment.
- Determine if there are any billing issues that are delaying payment of accounts.
- Assist residents and families with Medical Assistance application procedures.
- Provide education on what MA covers and does not cover.
- Develop and implement payment plans to collect outstanding balances.
- Coordinate and prepare for monthly collection meetings.
- Perform other related duties and tasks as assigned.
Benefits
- Competitive Pay with experience-based raises
- Tuition Assistance & Student Loan Forgiveness (site-specific)
- Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match
- Comprehensive Health Benefits (Medical, Dental, Vision, Disability, Life Insurance) for Full-Time Employees
- Employee Assistance Program with free confidential counseling/coaching for self and family members
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
