Collections Analyst

Dekalb County • Decatur, GA

400d • $52,266 - $84,148

About The Position

This position involves conducting research and analysis to support the management of collection operations within the department. The role focuses on compiling and monitoring administrative and statistical data related to collections and financial activities, ensuring compliance with policies, and making recommendations for operational improvements.

Requirements

• Bachelor's Degree in Business Administration, Accounting, Finance, or related field.
• One year of experience in call center collections, call center operations, or a closely related field required.
• Equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

• Conduct research and analysis to assist in the management of collection operations.
• Compile and monitor various administrative and statistical data, collections, and financial activities of the department.
• Analyze data and identify trends related to collections and financial information.
• Review and analyze the effectiveness and efficiency of existing operations.
• Assist department with programs and procedures related to collections policies and make recommendations.
• Prepare and generate related reports on collections activities.
• Monitor revenue recovery and collections activities within departmental systems.
• Ensure correct and timely allocation of accounts receivable payments and reconcile with customer accounts.
• Assist department managers with strategic and long-range planning for collection operations.
• Participate in planning efforts and ensure compliance with established collections and financial policies and procedures.
• Make recommendations for changes in policies and procedures to improve operations and optimize resource use.
• Develop recommendations and provide technical assistance to management for decision making.
• Maintain and update procedure manuals as needed.
• Assist in maintaining and monitoring accounts receivable and troubleshoot problems and errors.
• Resolve order and invoice disputes and work with other departments to reconcile issues.
• Assist in managing technology and computer systems related to collections operations.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree