Collections Analyst

The Cooper Companies • Victor, NY

4d

About The Position

Collaborate with our largest, highest revenue customer accounts, Sales team and leadership to ensure timely payments and customer experience excellence. Liaison to customer accounts for billing inquiries and focal point for collections related activities. Support reconciliation of complex transactions in the accounts receivables, perform collection management processes and reporting to internal and external customers. Communicates and maintains customer focused, collaborative rapport with assigned accounts. Involved in analysis associated with establishing customer lines of credit. Provides analysis and recommendations to management and stakeholders so they can make informed business decisions. Support Order to Cash (OTC) processes improvements and participates in systems and ad hoc projects. Maintain strong, collaborative relationships with internal and external partners, to ensure service to accounts is superlative. Ensures compliance with company policies within their scope.

Requirements

• Strong oral and written communication skills.
• Friendly and collaborative; team oriented.
• Customer service and support focused.
• Ability to work with high volume data and complex reports
• Proficiency in Excel and other data analytics tools
• Strong sense of urgency, and ability to deliver results.
• Strong organizational, multi-tasking and time-management skills.
• Reliable, proactive, self-starter.
• Able to work independently with minimal supervision.
• A hunger to learn and ability to flourish in a dynamic, environment.
• Ability to focus and remain on task, in a fast-paced, evolving work environment.
• Possesses a good understanding of accounts receivable and general understanding of accounting.
• Analytical thinking with good business acumen
• Ability to comprehend adverse conditions, employ critical thinking skills, and proactively initiate alternatives to enable problem resolution.
• Flexible; easily adapts to change in systems and/or process.
• A minimum of 2 years' experience in accounts receivable, accounting, credit and/or business-related experience.

Nice To Haves

• Experience with Microsoft Dynamics, Oracle and other business (ERP) applications is beneficial.

Responsibilities

• Investigate discrepancies, deductions and/or adjustments of the main accounts.
• Assess risk for top tier Accounts Receivable portfolio.
• Identifies bad debt and/or financial exposure risk
• Establish and maintain effective and collaborative working relationships with customers and internal partners.
• Monitor the timely application of the sales incentives to the customers accounts for an accurate collection practice.
• Support monthly AR cash forecasting process.
• Provides monthly Bad Debt analysis and collections reporting
• Communicates with external customers and internal groups regularly to provide up to date cash collections expectations.
• Works to mitigate collection risk and performs timely customer reconciliations to stay in front of AR aging.
• Participate and/or leads cross-functional projects
• Participate in balance sheet and audit reviews.
• Assist with credit limit renewals.
• Contribute to the development of best practice process flows in defined area of responsibility.
• Maintain effective working relationships and demonstrate CooperCompanies values to help enable efficient workflows and overall customer satisfaction.
• Other duties as assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees