Collections Analyst I

AvidXchange, Inc.•Charlotte, NC

6h•Hybrid

About The Position

The Collections Analyst is responsible for managing assigned customer accounts with a primary focus on collections, past-due balances, and payment resolution. This role plays a critical part in driving timely cash collection through proactive outreach, clear communication, and effective issue resolution, while maintaining strong and professional customer relationships.

Requirements

Associate or Bachelor’s degree preferred
1–3 years of experience in collections, accounts receivable, or a related finance or accounting role
Strong verbal and written communication skills, with confidence in customer outreach—particularly over the phone
High attention to detail and strong Excel skills for tracking, reporting, and analysis
Customer-focused, professional, and persistent approach to problem-solving

Responsibilities

Actively manage assigned customer accounts and aging reports to prioritize and resolve past-due balances
Perform outbound collection efforts via phone and email to secure payment commitments and resolve delinquent accounts
Send invoices, payment reminders, and account statements to support collection efforts and customer follow-up
Investigate and resolve billing discrepancies or payment issues in partnership with internal teams
Accurately document collection activity, customer commitments, and follow-ups in Workday
Identify high-risk accounts, missed payment commitments, or recurring issues and escalate as needed
Assist with monthly collections reporting, aging analysis, and accounts receivable reconciliation

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking