Collections Agent

Tzadik Management • Sioux Falls, SD

414d • $43,680 - $49,920

About The Position

The Collections Quality Control Agent at Tzadik Management is responsible for overseeing the rent collection process within the assigned portfolio. This role involves direct interactions with residents to address delinquent accounts, supervising virtual collection agents, and ensuring compliance with company policies and fair housing regulations. The agent plays a crucial role in maintaining accurate records and ensuring that all collection procedures are followed effectively.

Requirements

• Proven experience in collections, including negotiation and conflict resolution skills.
• Strong interpersonal and communication skills, both in person and over the phone.
• Ability to work independently and manage time effectively.
• Previous experience in property management is preferred.
• Familiarity with rent collection procedures and housing regulations.
• Microsoft Office experience is required, and any property management software experience is desired.
• AppFolio knowledge is a plus.

Nice To Haves

• Electrical experience
• Experience with electrical systems

Responsibilities

• Conduct on-site visits and knock on tenant doors to collect delinquent rent payments.
• Maintain professionalism and ensure interactions comply with fair housing laws and company policies.
• Verify that all required notices are posted accurately and according to company policy and local regulations.
• Supervise and coordinate the efforts of a team of virtual collection agents.
• Monitor team performance to ensure adherence to collection strategies and goals.
• Make outbound calls to residents to resolve delinquent accounts.
• Negotiate payment arrangements and follow up on payment commitments.
• Provide regular updates to the Regional Manager on collection activities, delinquencies, and team performance.
• Other duties as assigned by Regional Manager.

Benefits

• Competitive hourly compensation
• Opportunities for personal and professional growth
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: No Education Listed