Collections Agent AWS 4090

Bill Gosling Outsourcing • Hampton, VA

11d

About The Position

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.

Requirements

• North America - Minimum High School Diploma or equivalent is required
• Philippines – Minimum of 2 years post-secondary or equivalent is required
• Costa Rica – No Minimum requirement
• United Kingdom – No Minimum requirement
• Trinidad & Tobago – Minimum 3 CSEC passes
• English is compulsory in all locations
• Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
• INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Nice To Haves

• Previous experience in a Collections role is preferred but not required

Responsibilities

• Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable.
• Take necessary follow up actions until the customer issues are fully resolved.
• Negotiate payment terms/arrangements if applicable.
• Review account status/information thoroughly to understand the customer’s inquiry/need.
• Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
• Champion company core values and other company programs
• Other duties as assigned

Benefits

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees