Collections Agent

Life Protect 24 7 Inc • Norfolk, VA

157d

About The Position

Life Protect 24/7 is searching for self-motivated, high-performing individuals with a desire to advocate for others, challenge themselves, and become leaders in recovering client accounts and solidifying relationships with our customer base. You will make and receive calls from diverse customers who need to update their service or account for our product – a medical and security alert system that goes wherever you do. A service that helps save over 4,500 individuals every month. You will report to the Recovery Manager and be responsible for handling outbound and inbound calls from our client base in a respectful and professional manner that preserves the relationship and improves customer relations. You will listen patiently, engage with the customer, show empathy, build rapport, obtain a form of payment & offer solutions to increase shipped units. The responsibilities of this role include reviewing each customer's situation to determine the best approach to ship the customer's product, increase account retention, and address product questions and customer concerns. With our Customer First approach, we will deliver a Best in Class experience at every opportunity!

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent
• Strong computer and interpersonal communication skills
• 1-2 years of customer service in a call center, service industry, or retail sales
• A customer-focused approach with adaptability to new situations
• Ability to multitask, prioritize, and manage time
• Motivation, and desire to achieve powered by YOU!

Responsibilities

• Handling inbound/outbound calls, listening to the customer's concerns, and obtaining a form of payment to ship the customer's product
• Handling customer complaints
• Identifying & reporting escalated issues and complaints to management
• Processing sales & cancellations
• Offering savings opportunities and switching the form of payment when applicable
• Having a good understanding of assigned goals and objectives
• Perform other duties as assigned by management

Benefits

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees