Collections Administrative Assistant

First Financial Bank•Houston, TX

6d•Onsite

About The Position

We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: Abilene, Texas, United States SCOPE/CONTACTS: Perform all duties in a professional, accurate and efficient manner; cross train and back up other positions in the department. Most work isn't subject to immediate verification. Errors are serious and may result in considerable loss to the Bank. Incumbent has frequent face‑to‑face and telephone contact with customers and with employees and officers of the department and of other departments. ESSENTIAL FUNCTIONS: Process collection notices for past due consumer loan accounts daily. Take inbound customer phone calls that are transferred from the bank phone center. Create and maintain repossessed vehicle packets including recording any expenses incurred while getting the vehicle ready for sale. Utilize bank software to review accounts, payment history or loan documents when talking with a customer or researching an issue. Process bankruptcy payments, repossessed vehicle sales payments and related accounting entries. Print credit reports as needed. Produce monthly collection administrative reports. Process daily customer payments. Perform secretarial duties for loan collections department as needed and assist customers in person or by phone as required. Scan needed account documents. Understand collection laws and related bank procedures. Collect accounts as needed. Cross train in all other areas within the department. Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures. What Makes Us Unique? You. Since 1890, First Financial has been serving the financial needs of customers in every neighborhood, just like yours. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, First Financial continues to grow through acquisitions, new branches, and the expansion of our services. It goes without saying, First Financial is not your everyday bank. Our “One Bank, Multiple Regions” concept combines the best of “Big Bank” customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we're one bank, you can visit any of our locations and receive the same friendly service. Much of our success comes from the lifelong relationships we've built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we're here to help you make sound financial decisions. And don't be surprised if you step through the door and see a familiar face. Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are. Discover for yourself how at First Financial, it's You First.

Requirements

This position requires communication, mathematical, and general business knowledge normally acquired by a high school graduate and
At least 12 months secretarial/administrative experience required.
Strong interpersonal skills, accuracy, flexibility, reliability, confidentiality, and initiative are required.
Must type 50 wpm, 10 key by touch and be proficient in both grammar and punctuation.
Computer experience in Word and Outlook is required.
Professional demeanor is a must.

Nice To Haves

Experience in banking and loan collections is a plus.

Responsibilities

Process collection notices for past due consumer loan accounts daily.
Take inbound customer phone calls that are transferred from the bank phone center.
Create and maintain repossessed vehicle packets including recording any expenses incurred while getting the vehicle ready for sale.
Utilize bank software to review accounts, payment history or loan documents when talking with a customer or researching an issue.
Process bankruptcy payments, repossessed vehicle sales payments and related accounting entries.
Print credit reports as needed.
Produce monthly collection administrative reports.
Process daily customer payments.
Perform secretarial duties for loan collections department as needed and assist customers in person or by phone as required.
Scan needed account documents.
Understand collection laws and related bank procedures.
Collect accounts as needed.
Cross train in all other areas within the department.
Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.