Collections Account Representative

Ecosystems - ProOutdoor - Quality Irrigation - Hydro Tech Irrigation•Dover, NJ

3d•$18 - $24•Onsite

About The Position

We are seeking a detail-oriented and professional Collections Account Representative to support accounts receivable operations across our East Coast locations, including Dover and Freehold, NJ and Sterling, VA. This role is responsible for managing past-due accounts, supporting cash flow, and working directly with customers to resolve outstanding balances while maintaining positive relationships.

Requirements

2+ years of experience in collections, accounts receivable, or customer account management
Strong communication and negotiation skills
Ability to handle difficult conversations with professionalism and tact
Strong attention to detail and organizational skills
Proficiency with accounting or ERP systems
Intermediate Microsoft Excel or Google Sheets skills
High school diploma or GED

Nice To Haves

ServiceTitan experience
Associate’s or Bachelor’s degree in Finance, Accounting, or related field

Responsibilities

Monitor aging reports and identify past-due accounts
Contact customers by phone, email, and written communication to collect outstanding balances
Negotiate payment arrangements and follow up to ensure commitments are met
Investigate and resolve billing discrepancies in coordination with internal teams
Maintain accurate records of all collection activity and customer communication
Escalate accounts to management or third-party collections when needed
Provide regular updates on account status, risks, and collection trends
Support month-end close activities related to accounts receivable
Maintain professionalism while handling sensitive financial conversations