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At U.S. Bank, we are committed to helping our customers and businesses make informed financial decisions while supporting the growth and success of the communities we serve. This position involves performing a variety of document processing and record-keeping tasks associated with customer accounts, requiring a thorough knowledge of the products and services in the assigned area. Responsibilities include entering new account information, updating existing accounts, recording transactions, and answering customer inquiries. You will also be responsible for receiving, classifying, consolidating, and summarizing documents and information, completing reports, and providing administrative support. Additionally, customer service duties such as resolving customer problems and responding to requests for information are integral to this role. The ideal candidate will have a high school diploma or equivalent and typically three to five years of clerical and customer service experience. Strong customer service skills, the ability to manage multiple projects and deadlines, and proficiency in computer navigation using various software packages, including Microsoft Office applications, are essential. Effective verbal and written communication skills are also crucial for success in this position. U.S. Bank values diversity and is committed to creating an inclusive workforce, welcoming applicants from all backgrounds.
