Collection Team Supervisor (on-site) Camp Hill, PA

Select Medical • Camp Hill, PA

223d • $25

About The Position

The Collections Team Supervisor is responsible for supervising daily activity and reporting of productivity and other key metrics for team members within assigned job functions in the Central Billing Office (CBO). This role acts as a liaison between other departments within the organization and the CBO management team to facilitate effective communication regarding reimbursement policies, procedures, and resolutions to issues causing delays in cash and accounts receivable management. The position offers a starting hourly rate of $25, is bonus eligible, and provides full-time hours with flexible schedules from Monday to Friday.

Requirements

• High School diploma required.
• Minimum three to five years in a high volume reimbursement environment required.

Nice To Haves

• Bachelor's degree in business administration or accounting OR equivalent combination of experience and education preferred.
• Minimum one to two years training experience preferred.

Responsibilities

• Oversee the operation and execution of daily workflow of the functional team.
• Review AR daily to ensure consistent performance and quality follow-up.
• Ensure appropriate processes are followed regarding collections procedures.
• Work with CBO manager in recommending, counseling, and coaching for improved performance.
• Conduct performance appraisals and monitor improvements in assigned job functions.
• Ensure compliance of procedures for data integrity, continuous cash flow, and improved customer service in relation to HIPAA compliance.
• Conduct conference calls with facility staff to gather input, resolve open issues, and communicate performance.
• Monitor, log, and assist with all overlap accounts.
• Recruit, hire, train, and develop department personnel in conjunction with Company objectives.
• Participate and represent job functions in monthly meetings.
• Monitor, review, and log employee productivity reports to provide feedback to staff and CBO Manager.
• Review and approve PTO requests and bi-weekly payroll through Kronos.
• Review HMS reports to inform team members of performance targets.
• Distribute work amongst team members and coordinate re-assignment as necessary.
• Maintain global knowledge of all functions and processes within the CBO.
• Communicate and train team members on policies and procedures.
• Liaison between team members and management to address and remedy issues/inquiries.
• Approve patient account contractual adjustments.
• Work directly with payor relations representatives to identify and resolve specific payor issues.
• Perform other duties or special projects as assigned.

Benefits

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees