Collection Team Manager (Dallas)

Stellantis Financial Services•Dallas, TX

1d•Hybrid

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: Oversees and coordinates the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts, ensuring that payments are brought up to date efficiently and professionally.

Requirements

Minimum 1 year supervisory experience
Minimum 3 years Collections Experience
High school diploma/GED
Must have reliable transportation and live within a commutable distance to: Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position.
Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Nice To Haves

Knowledge of and Compliant with the Fair Debt Collection Practices Act, local, state and federal collection laws.
Skip tracing experience.

Responsibilities

Screen resumes and job applications, and conduct initial interviews
Make hiring decisions or provide recommendations to the management
Assist with Onboarding and training new employees and integrating them into the team
Keep a watchful eye on the progress of new employees, offering constructive feedback and guidance to ensure successful integration.
Continuously improve onboarding documentation and training materials to keep them relevant and effective.
Gather feedback from new hires to identify areas for improvement in our onboarding programs and make necessary adjustment.
Ensure new hires have all the necessary equipment ahead of start dates to get started successfully.
Oversees and directs the activities of collection teams, including the implementation of auto dialer strategies to enhance collection efforts.
Defines work processes, schedules tasks, and optimizes workflow to increase efficiency.
Assesses accounts flagged for potential repossession and legal action, ensuring compliance with regulatory requirements.
Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
Delivers clear written and verbal instructions to staff.
Inspects work outputs for precision, tidiness, and adherence to company policies and standards.
Fosters team cohesion, addresses conflicts, and mediates disputes to maintain a harmonious workplace.
Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
Adheres to all organizational policies and procedures, ensuring a standardized approach across all operations.
Handles sensitive consumer information, such as Social Security numbers and dates of birth, in accordance with privacy regulations and company guidelines.
All other duties assigned.

Benefits

Retirement plan - 401(k) match
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
Employee Assistance and Wellness Programs
Tuition reimbursement
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease