Collection Support Specialist

Randolph Brooks Federal Credit Union • San Antonio, TX

322d

About The Position

As a Collections Support Specialist, you will be responsible for the administrative support within the Collections department, which includes repossession process management, loan charge-off preparation, postal and electronic mail, and other duties as assigned.

Requirements

• High School Diploma or G.E.D.
• Less than 1 year of job-related work experience
• Comprehension of repossession process
• General knowledge of collection laws
• Complete the development training for Collection Support Specialist I role
• Attention to detail
• Time management
• Ability to prioritize and manage multiple responsibilities
• Excellent written and verbal communication abilities
• Commitment to excellent customer/member service

Responsibilities

• Facilitate and execute all aspects of repossession and vehicle impound process
• Filter and distribute all department mail: including electronic and internal departmental communication
• Process and finalize all collection loan applications in LoansPQ
• Prepare and maintenance monthly loan charge-offs
• Act as a liaison for the department and our members with outside vendors
• Maintain and manage collections reports as required
• Monitor queue reports to effectively manage queue portfolio
• Manage account restrictions and member's account services
• Collect payments on past due loans as required
• Negotiate payment plans as required
• Provide excellent and considerate member service
• Generate written communication when applicable
• All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED