Collection Specialist
About The Position
Soleo Health is seeking a Collection Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! Infusion collection experience required, and must work 8:30a-5p Pacific Time. Soleo Health Perks: Competitive Wages Flexible schedules 401(k) with a match Referral Bonus Annual Merit Based Increases No Weekends or Holidays! Affordable Medical, Dental, and Vision Insurance Plans Company Paid Disability and Basic Life Insurance HSA and FSA (including dependent care) options Paid Time Off! Education Assistant Program The Position: The Collection Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment.
Requirements
- High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred
- 1-3 years or more of strong infusion collections experience required
- Knowledge of HCPC coding and medical terminology
- CPR+ systems experience preferred
- Excellent math and writing skills
- Excellent interpersonal, communication and organizational skills
- Ability to prioritize, problem solve and multitask
- Word, Excel and Outlook experience
- Must be able to work 8:30a-5p Pacific Time
Responsibilities
- Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner
- Researches assigned correspondence; takes necessary action to resolve requests
- Routinely reviews and works correspondence folder requests in a timely manner
- Makes routine collection calls on outstanding claims
- Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly
- Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified
- Researches refund requests received by payers and statuses refund according to findings
- Documents detailed notes in a clear and concise fashion in Company software system
- Identifies issues/trends and escalates to Manager when assistance is needed
- Provides exceptional Customer Service to internal and external customers
- Ensures compliance with federal, state, and local governments, third party contracts, and company policies
- Must be able to communicate well with branch, management, patients and insurance carriers
- Ability to perform account analysis when needed
- Answering phones/taking patient calls regarding balance questions
- Using portals and other electronic tools
- Ensure claims are on file after initial submission
- Identifies, escalates, and prepares potential payor projects to management and company Liaisons
- Write detailed appeals with supporting documentation
- Keep abreast of payor follow up/appeal deadlines
- Submits secondary claims
Benefits
- Competitive Wages
- Flexible schedules
- 401(k) with a match
- Referral Bonus
- Annual Merit Based Increases
- No Weekends or Holidays!
- Affordable Medical, Dental, and Vision Insurance Plans
- Company Paid Disability and Basic Life Insurance
- HSA and FSA (including dependent care) options
- Paid Time Off!
- Education Assistant Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
