Collection Specialist

GFL Environmental•Southfield, MI

23d•Hybrid

About The Position

GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees.

Requirements

At least two years (2) of collection experience
Working knowledge of Microsoft Office-Outlook, Word and Excel
Must be able to work a flexible schedule
Proficient computer and math skills
Self-starter with the ability to manage multiple tasks and meet deadlines
Proven interpersonal, organizational, analytical and problem-solving skills
Strong communication with outstanding phone etiquette and interpersonal skills
Able to work efficiently as a part of a team as well as independently
Possess strong logic, ability to take initiative and able to negotiate

Responsibilities

Daily collection calls (Outbound/Inbound)
Contact customers regarding overdue accounts and determine reasons for non-payment
Maintain accurate records of all collection activities, conversations, and payment commitments with customers
Monitor customer accounts for non-payment, late payment and other irregularities
Process credit card payments
Use skip tracing techniques to locate customers
Research/investigate historical data and resolve payment discrepancies and provide backups to customers
Respond to customer questions and requests and resolve those questions/issues
Complying with applicable laws, regulations, policies and procedures
Overcome stall tactics and objection by suggesting different options for debt payment
Follow company policies, procedures, and directives from supervisors/managers
Perform other duties and responsibilities as required or requested by management