Collection Specialist

Smart Care • Fishers, IN

2d

About The Position

What You Will Do: Responsible for performing and maintaining active past due customers’ accounts. Overall customer account management, research and resolution of balances, account reconciliations, unapplied payments, dispute resolution, and proper application of payments. Encourage on-time payments to prevent delinquent accounts. Collaborate with the Sales department to keep client accounts updated. Resolve customer disputes, making every reasonable effort to extend credit and encourage sales. Coordinate and lead Monthly Collection Reviews with the Sales Managers and their teams. Provide direction, support, and share knowledge while maintaining excellent communication with sales, billing, dispatch, and with other divisions. Accurately complete the monthly A/R reporting package. Additional duties as assigned, Ad-HOC.

Requirements

• Four (4) years of related collection experience
• Ability to establish effective working relationships
• Strong working knowledge of Service industry collections
• Ability to coordinate and guide collection functions
• Excellent communication and customer service skills
• Ability to prioritize, organize, and meet deadlines
• Excellent organizational and analytical skills
• Proficiency in using accounting systems

Nice To Haves

• Demonstrated accounting skills or experience
• AA or BA degree in accounting or a related field of business

Responsibilities

• performing and maintaining active past due customers’ accounts
• customer account management
• research and resolution of balances
• account reconciliations
• unapplied payments
• dispute resolution
• proper application of payments
• Encourage on-time payments to prevent delinquent accounts
• Collaborate with the Sales department to keep client accounts updated
• Resolve customer disputes, making every reasonable effort to extend credit and encourage sales
• Coordinate and lead Monthly Collection Reviews with the Sales Managers and their teams
• Provide direction, support, and share knowledge while maintaining excellent communication with sales, billing, dispatch, and with other divisions
• Accurately complete the monthly A/R reporting package
• Additional duties as assigned, Ad-HOC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree