Collection Specialist

O'Mally Management Group • Houston, TX

124d

About The Position

This is the job description for the Collections Specialist position for Specialty Healthcare Billing and Consulting (SHB&C) and additionally provides criteria for the evaluation of the position. The Collections Specialist position plays a critical part in the medical billing process. Under the supervision of the Facility Collections Director, the Collections Specialist is responsible for the timely collection of unpaid claims including appeal denials, collections of underpayments, and documenting all collection activities in the billing system. The Collections Specialist will meet or exceed the daily and monthly productivity and performance goals set forth by the Collections Director. Additionally, the Collections specialist will have excellent customer service skills and have the ability to communicate effectively both written and verbally.

Requirements

• Excellent communication skillset; both written and verbal
• Must have excellent knowledge of insurance carrier billing and reimbursement with knowledge of medical terminology, ICD‐9/ ICD‐10, and CPT/HCPCS codes
• Must be able to type 60 wpm and be able to use 10‐key by touch
• Must have an in‐depth understanding of the Explanation of Benefits (EOBs) with at least one year of prior medical collections experience in a Medical office, Central Business Office, or a Hospital Business Office setting
• Detailed working knowledge and a demonstrated proficiency in at least one insurance company’s billing and/or collection process
• Experience with Patient Accounting systems (s) as well as having the ability to research medical coding
• Representing clients in a professional manner at all times ensuring customer satisfaction is a priority

Responsibilities

• Initiating collection follow‐ups of all unpaid or denied claims with the appropriate Payer
• Researching, appealing, and resolving claim rejections, underpayments, and denials with appropriate Payer
• Responding to written Payer communications as indicated with appropriate action in a timely manner
• Processing claims and appeals by gathering information for appeals
• Requesting insurance changes through the billing system as required during the collections process
• Communicating payment or denial patterns that impact revenue to management in a timely manner
• Maintaining communication and documenting daily in the billing system all follow up and communication on a patient account in a consistent and concise format
• Developing and maintaining positive working relationships with team members and Payer representatives
• Maintaining the strictest patient confidentiality

Benefits

• Competitive hourly pay
• 401k with Match for all employees
• Medical, Dental, and Vision for Full-Time Employees
• Paid Time Off for Full-Time Employees
• Remote - Work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED