Collection Specialist III

SIMON•Little Rock, AR

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary The Collection Specialist III assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to read, analyze and interpret financial report and/or legal documents.
Ability to write simple-to- business correspondence and routine reports.
Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community.
HS Diploma/GED and 6-8 years collections experience required and/or ability to perform Essential Duties and Responsibilities
MS Word, Outlook, Excel, Jack Henry Platform
Must possess excellent telephone and customer service skills.
Must have good oral and written communication skills.
Must have excellent organization skills.
Must be proficient in Microsoft Office products.
Must maintain punctual and regular attendance.
Must present a friendly, professional image and conduct.

Responsibilities

Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency.
Processes, distributes, and posts all indirect loan payments.
Completes file maintenance on loans.
Processes telephone payments to corporate office for reconciliation.
Counsels’ customers concerning financial obligations and offer suggestions and alternatives.
Logs accurate notes of account status and collection efforts in the bank’s system of record.
May be required to work hours outside of the typical 8-5 workday for collection efforts.
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
Has knowledge of multiple core operating systems.
Performs other duties and responsibilities as assigned, including, but not limited to, training new associates, managing Consumer Collections general inbox, working Total Loss/Captive Claim accounts, managing Debt Management accounts/spreadsheet and assisting with Policies and Procedures.