Collection Specialist II

Umpqua Bank • Federal Way, WA

287d • $20 - $25

About The Position

Are you a master of numbers and a champion of collections? Do you possess the unique ability to balance the delicate art of diplomacy with the firm hand of debt recovery? If so, we are looking for YOU! Join our diverse and inclusive team where you'll feel valued and inspired to contribute your skills and experience. The Position: We are looking for a Collections Agent to join our team of first-party collectors. This position is responsible for maintaining acceptable Effectiveness Collection Percentages on 31-60 Day delinquent accounts. Effectively communicate with both internal and external customers to resolve delinquent contracts. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest and to execute the resolution plan in a timely manner. This position is currently a hybrid role, allowing for combination of remote and onsite work. However, the hybrid work arrangement is subject to change at any time, and the position may transition to a fully onsite role located at Federal Way, WA.

Requirements

• Must be a high school graduate or equivalent
• Previous Collection experience (preferred)
• Regular and predictable attendance
• Must present oneself in a professional manner
• Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
• Must maintain confidentiality of all company information
• Must provide exceptional customer service and support to our customers, partners and all levels of staff
• Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
• Strong data entry skills

Responsibilities

• Communicates with customers that are in a 31-60 day delinquent status via telephone, mail, email, text or personal contact.
• Negotiates payment arrangements with the customers to ensure timely payment.
• Maintain individual and group monthly delinquency goals.
• Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.
• Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.
• Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extension, rewrites, addendums, and forbearances.
• Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.
• Prepares Repossession Packets and demand letters when necessary.
• Understands and utilizes company system and use of the phone dialer.
• Works with customer's and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
• Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
• Provides highest level of customer service to all lessees, vendors, brokers and staff.
• Performs all other duties as assigned by management.

Benefits

• Competitive benefits package!
• 401(k) company match!
• Recognition program!
• Thriving company culture!
• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Employee assistance program
• Life insurance
• Disability insurance
• Mental health resources
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Access to an online discount marketplace
• Paid time off for vacation, illness, volunteerism, and holidays

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED