Collection Specialist II

Trustmark Bank • Brandon, MS

1d

About The Position

This position is responsible for managing an assigned portfolio of accounts and loans by executing effective collection strategies with a goal of reducing delinquency rates and minimizing financial losses.

Requirements

• High School Diploma
• Knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
• General knowledge of the lending process from point of application to note documentation
• Familiarity with credit bureau information and other sources of consumer reporting
• Strong communication and interpersonal skills
• Effective organizational and analytical skills
• Sound judgment and decision-making skills
• Strong negotiating and collaboration skills
• Strong PC skills

Nice To Haves

• Two years of collection experience working with similar consumer, mortgage or commercial products preferred
• Two-year college degree preferred

Responsibilities

• Perform collection activities on simple to moderately complex consumer or commercial accounts/loans, with moderate supervision.
• Conduct inbound and outbound collection calls utilizing a predictive dialer, preview or other technology.
• Negotiate payment arrangements for delinquent accounts and document all interactions accurately in accordance with departmental procedures.
• Assist in resolving difficult collection problems such as payment disputes, alternative payment arrangements, and extensions.
• Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
• Conduct skip tracing and work other specialty queues when assigned.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED