Collection Specialist II

Trustmark Bank•Brandon, MS

About The Position

This position is responsible for managing an assigned portfolio of accounts and loans by executing effective collection strategies with a goal of reducing delinquency rates and minimizing financial losses.

Requirements

High School Diploma
Knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
General knowledge of the lending process from point of application to note documentation
Familiarity with credit bureau information and other sources of consumer reporting
Strong communication and interpersonal skills
Effective organizational and analytical skills
Sound judgment and decision-making skills
Strong negotiating and collaboration skills
Strong PC skills

Nice To Haves

Two years of collection experience working with similar consumer, mortgage or commercial products preferred
Two-year college degree preferred

Responsibilities

Perform collection activities on simple to moderately complex consumer or commercial accounts/loans, with moderate supervision.
Conduct inbound and outbound collection calls utilizing a predictive dialer, preview or other technology.
Negotiate payment arrangements for delinquent accounts and document all interactions accurately in accordance with departmental procedures.
Assist in resolving difficult collection problems such as payment disputes, alternative payment arrangements, and extensions.
Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
Conduct skip tracing and work other specialty queues when assigned.
Perform additional duties as assigned.

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