Collection Specialist II - Mortgage

Trustmark•Brandon, MS

54d

About The Position

The purpose of this job is to maintain an effective collections effort on an assigned group of mortgage loans resulting in fewer delinquent loans, minimizing losses following investor guidelines and departmental procedures. This position may be a front end or back end mortgage loan collector depending on business needs.

Requirements

High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer mortgage or commercial products. Job related experience will be considered.
Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt
General knowledge of the lending process from point of application to note documentation
General knowledge of credit bureau information and other sources of consumer reporting
Good communication and interpersonal skills
Strong organizational and analytical skills
Good judgment
Strong negotiating and decision-making skills
Strong PC skills
Team player and supporter

Responsibilities

Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection on system of record
Negotiating payment terms for delinquent accounts and accurately notating the loans following departmental procedures
Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options,
Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
Skip tracing and other specialty queues as assigned

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume