Collection Specialist I

Heniff Transportation Systems•Waxahachie, TX

30d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary Collections Specialist I is responsible for monitoring overdue accounts, contacting customers to arrange payment, and maintaining accurate records of collection activities. This entry-level position is responsible for securing payments from customers within a designated portfolio of accounts totaling up to and exceeding $5 million, while delivering exceptional customer service and ensuring compliance with all legal and company policies. Reconcile company A/R books to determine past due accounts. Work with Billing Department regarding invoice setup.

Requirements

High school diploma or equivalent (Associate’s degree preferred).
1+ years of experience in collections, accounts receivable, or a related financial role.
Knowledge of billing procedures and collection techniques.
Familiarity with debt collection laws and regulations (FDCPA)
Proficiency with MS Office and accounting software such as Great Plains
Exceptional organization and analytical abilities
Strong verbal and written communication skills
Keen attention to detail
Ability to collaborate effectively across all levels of the organization
Flexible and adaptable to changing priorities
Customer-focused mindset, ensuring timely delivery of needs and deadlines
Positive, proactive, and self-motivated approach
Commitment to continuous improvement in processes and performance
Comfortable working in a fast-paced, dynamic environment
Strong problem-solving and critical thinking capabilities
Ability to read, write and speak English proficiently
Ability to remain seated and work at a computer for extended periods ( up to 8 hours per day.)
Frequent use of hands and fingers for typing and data entry.
While performing the duties of this job, the employee is regularly required to talk or hear.
May be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
Visual acuity to review detailed information on screens and documents.
Ability to operate in a constant state of alertness and safe manner.

Nice To Haves

Strong communication and negotiation skills.
Attention to detail and organizational ability.
Ability to work independently and meet deadlines.
Experience in Great Plains software.

Responsibilities

Contact customers via phone, email, or mail to collect outstanding payments or negotiate repayment plans.
Reconcile customer payments between several company A/R books.
Resolve cash account balances within all company divisions; apply, refund, or transfer funds to a different company branch as needed.
Partner with operational setup of a load that results in an invoice to ensure that invoice generated was created and sent to correct customer.
Partner with customers and customer 3rd party agents (CASS Processing Center, Transplace, CLX Logistics) to verify invoices past due have been received and are in line for payment.
Create and present to customers balance due invoices that have been short-paid.
Resolve causes for customers’ short payments.
Maintain knowledge of EDI orders, ASN, invoice and the websites Heniff’s customers use, to resolve collection issues.
Maintain knowledge of ERS customers and reason(s) for customer over- or under-payment.
Maintain knowledge of intercompany activity with respect to invoicing and third-party customer billing.
Collaborate with internal teams (sales, billing, terminals, finance, legal) when necessary.
Perform other duties as assigned.