Collection Specialist I

USALLIANCE Financial•Chelmsford, MA

2d•$23 - $29•Hybrid

About The Position

Responsible for assisting in the control, documentation, resolution, and follow-up of various delinquent loans and negative share accounts. This includes managing accounts in default and supporting asset recovery efforts to minimize financial loss. All delinquency matters are to be resolved in the best interest of the Credit Union by adhering to established policies, procedures, laws, and regulations.

Requirements

Minimum 1 year of experience with consumer credit and collections.
Maintain key performance metrics at required levels.
Maintain delinquency and repossessions at prescribed levels.
Complete phone calls to meet required metric standards.
Ability to work independently to meet deadlines with excellent follow through skills.
Excellent verbal and written communication skills.
Developing negotiation skills to arrive at best overall solutions within established guidelines.
Writing ability to clearly document calls.
Entry level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
Excellent verbal and written communication skills.
Strong interpersonal and organizational skills.

Nice To Haves

Bilingual/Spanish preferred

Responsibilities

Responsible for contacting members to determine the reason for past-due accounts.
Work with members to cure defaults on loan and share accounts.
Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages.
Document all work and member contact in the appropriate systems.
Maintain accurate account records in accordance with policies and procedures.
Provide maximum coverage of account queues.
Negotiate payment plans with members.
All other duties assigned by management
Ensure compliance with all regulatory requirements.
All other duties as assigned by management.