Collection Representative / Hybrid

Sedgwick-posted about 1 year ago
Full-time • Entry Level
Naperville Park District, IL
10,001+ employees
Insurance Carriers and Related Activities
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The Collection Representative role at Sedgwick involves collecting overdue funds from high-volume accounts while ensuring discrepancies with customer accounts are resolved. This position emphasizes customer service, effective communication, and the ability to manage multiple priorities in a supportive and inclusive work environment.

  • Provides customer service regarding collections issues.
  • Processes customer refunds and credit memos.
  • Monitors and maintains assigned accounts.
  • Performs account adjustments, small balance write-offs, and customer reconciliations.
  • Reconciles client discrepancies pertaining to outstanding balances.
  • Communicates and serves as an interface with internal and external customers.
  • Prepares weekly and monthly reporting and presents data to management.
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • High school diploma or GED required; Associate degree in business preferred.
  • Three (3) years of experience or equivalent combination of education and experience required; collections experience a plus.
  • Excellent oral and written communication skills, including presentation skills.
  • PC literate, including Microsoft Office products.
  • Good organizational skills and attention to detail.
  • Good customer service skills.
  • Excellent interpersonal skills.
  • Ability to work independently or in a team environment.
  • Ability to meet or exceed Performance Competencies.
  • Flexible work environment
  • Support for mental, physical, financial, and professional needs
  • Opportunities for career growth and skill sharpening
  • Diversity and inclusion initiatives
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