Collection Representative / Hybrid

Sedgwick • Naperville Park District, IL

379d

About The Position

The Collection Representative role at Sedgwick involves collecting overdue funds from high-volume accounts while ensuring discrepancies with customer accounts are resolved. This position emphasizes customer service, effective communication, and the ability to manage multiple priorities in a supportive and inclusive work environment.

Requirements

• High school diploma or GED required; Associate degree in business preferred.
• Three (3) years of experience or equivalent combination of education and experience required; collections experience a plus.
• Excellent oral and written communication skills, including presentation skills.
• PC literate, including Microsoft Office products.
• Good organizational skills and attention to detail.
• Good customer service skills.
• Excellent interpersonal skills.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.

Responsibilities

• Provides customer service regarding collections issues.
• Processes customer refunds and credit memos.
• Monitors and maintains assigned accounts.
• Performs account adjustments, small balance write-offs, and customer reconciliations.
• Reconciles client discrepancies pertaining to outstanding balances.
• Communicates and serves as an interface with internal and external customers.
• Prepares weekly and monthly reporting and presents data to management.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Benefits

• Flexible work environment
• Support for mental, physical, financial, and professional needs
• Opportunities for career growth and skill sharpening
• Diversity and inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 10,001+ employees