Collection & Recovery Support Specialist

BECU•Tukwila, WA

5d•$26 - $31•Hybrid

About The Position

As a Collection & Recovery Support Specialist, you’ll play a central role in ensuring the accuracy, integrity, and timeliness of financial transactions that support BECU’s Collection & Recovery Management teams. Your expertise will help members navigate critical financial moments while ensuring our internal systems operate smoothly and compliantly. You’ll be the person who keeps things moving—processing charge-offs, managing account closures, supporting loan and credit card modifications, reconciling general ledgers, and coordinating debt management activities. Your attention to detail and commitment to confidentiality will directly strengthen the trust our members place in us every day. Through your work, you’ll help protect BECU’s financial health and ensure every member interaction—internal or external—is handled with professionalism, accuracy, and care. Note: This role will train onsite at Tukwila, WA and then move into a hybrid schedule with 3 days onsite.

Requirements

High school diploma or equivalent required.
Typically two years of operational experience at a Financial Institution required.
Full time hours required, with additional hours as necessary.
Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained.
Ability to exercise confidentiality and discretionary judgment.
Ability to work well under deadlines.
Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving.
Proficient verbal and written skills to effectively communicate and provide customer service.

Nice To Haves

Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred.

Responsibilities

System Transaction Processing: Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes that result from credit union losses.
Account Closure Support: Complete system updates and documentation for involuntary closures of deposit and revolving accounts with clarity, precision, and consistency.
Loan Modification Coordination: Execute system maintenance and documentation for loan modifications related to Bankruptcy, Loss Management, or the Member Assistance Department.
Debt Management Program Handling: Process and follow up on external debt management program requests, communications, and related correspondence.
General Ledger Balancing: Reconcile and report all appropriate general ledger activity to Accounting, ensuring accuracy and timely completion.
Confidential Case Management: Maintain a high level of discretion and confidentiality when handling sensitive member or employee information.
Inquiry Support: Respond to internal and external inquiries promptly, courteously, and professionally, offering clear and effective communication.
Internal & External Service Excellence: Uphold a consistent standard of professional, member-focused service in all interactions.
Research & Issue Resolution: Investigate and resolve exception transactions and out-of-balance conditions quickly and effectively.
Mail & Inbox Oversight: Manage daily incoming mail and monitor department email inboxes to ensure timely processing and follow-through.
Additional Contributions: Support the team with other assigned duties, contributing your skills wherever needed.