Collection Recovery Specialist

Citizens Bank • Johnston, RI

10h • Onsite

About The Position

Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.
At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn.
Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact.
Qualified candidates MUST complete a video interview after applying as the next step to be considered within 7 days of receiving the link.
Position Overview
We are seeking a highly motivated and detail-oriented professional to join our team in a critical collections role. This position is responsible for collecting payments from individuals and businesses with outstanding debt. The role directly supports loss mitigation efforts and contributes to the financial health of the organization.

Requirements

• Strong phone communication, active listening, and negotiation skills.
• Demonstrated ability to thrive in a team-oriented environment.
• Excellent organizational skills and ability to perform in a fast-paced, high-volume setting.

Nice To Haves

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager.

Responsibilities

• Manage inbound and outbound calls to review and resolve delinquent accounts.
• Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments.
• Assess customer financials to determine the most appropriate resolution based on their capabilities.
• Maintain accurate daily tracking of offset debits and work package maintenance.
• Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees