As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! In the Collection Recovery Manager role, you will participate in the day-to-day management of their operational business unity. The incumbent will facilitate business plans, operational policies, procedures, and systems which support their department’s long-term, strategic objectives as well as ensuring that staff are in compliance with these and other business policies. Additionally, you will create and maintain a customer focused, risk averse operating model for areas of responsibility. Furthermore, you will conduct problem solving and oversee projects with direction from management and will engage and motivate their colleagues by providing feedback and reinforcing desired behaviors. Most importantly, at Citizens we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role, and make an impact!