Collection & Monitoring Analyst - Remote in WEST COAST/PST

UnitedHealth Group • Eden Prairie, MN

2d • Remote

About The Position

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.
The Collection & Monitoring Analyst is a part of UnitedHealth Groups Enterprise Risk Intelligence team supporting open-source intelligence (OSINT) research and monitoring online threat activity related to identified Persons of Interest (POIs) and emerging risks to the organization. This role focuses on collecting, analyzing, and reporting publicly available information to help identify potential security concerns impacting employees, facilities, executives, and operations.
The analyst works under the direction of senior intelligence staff and contributes to investigations and monitoring activities by producing timely, accurate, and well-documented intelligence outputs. Solid online research skills, attention to detail, and familiarity with social media and digital platforms are essential for success in this role.
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

• 1+ years of experience in intelligence, security, investigations, research, or a related analytical field (academic or professional)
• Foundational understanding of OSINT principles and ethical use of publicly available information
• Familiarity with major social media platforms and online communities as information sources
• Basic proficiency with Microsoft Office tools (Word, Excel, PowerPoint)
• Proven solid written communication skills with the ability to produce clear, structured, and objective reports
• Demonstrated ability to follow established processes, manage multiple tasks, and meet deadlines in an operational environment

Nice To Haves

• Experience related to intelligence studies, criminal justice, cybersecurity, international relations, or digital investigations
• Exposure to social media monitoring, online research tools, or threat-related analysis
• Experience working in a security operations center, monitoring function, or investigative support role
• Familiarity with documenting research findings and maintaining audit-ready notes
• Solid attention to detail and commitment to accuracy
• Professional judgment and discretion when handling sensitive information
• Ability to work effectively as part of a team while following guidance from senior staff
• Clear communicator who can summarize findings without speculation or bias
• Willingness to learn and develop OSINT and intelligence analysis skills over time
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

• Persons of Interest (POI) Investigation Support
• Conduct OSINT research in support of POI-related security inquiries, using publicly available online, social media, and digital sources
• Collect, organize, and document relevant information associated with individuals of security concern in accordance with established procedures
• Assist senior analysts with background research, timeline development, and activity tracking related to POIs
• Identify potential indicators of concerning behavior, escalation, or targeting based on online activity and open-source information
• Maintain clear and accurate case notes, source citations, and supporting documentation
• Online Threat Intelligence Monitoring
• Monitor social media platforms, forums, blogs, and other online spaces for potential threats, hostile narratives, or emerging risks relevant to the organization
• Support ongoing monitoring of known threats, key events, or heightened risk periods by identifying and reporting relevant online indicators
• Assist with the detection of threatening, concerning, or suspicious online communications directed at personnel, facilities, or business operations
• Escalate identified risks or anomalies to senior intelligence or security personnel following defined workflows
• Intelligence Reporting & Operations Support
• Draft concise intelligence summaries, monitoring updates, and incident support notes for internal stakeholders
• Support real-time or near-real-time monitoring during security events or incidents as directed
• Assist with triage and intake of intelligence-related requests, ensuring information is routed appropriately
• Follow established workflows, documentation standards, and information handling requirements
• Contribute to team metrics, reporting accuracy, and continuous improvement efforts

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees