AllianceOne-posted 4 months ago
Full-time
Maumee, OH
1,001-5,000 employees

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. We have an immediate need for Customer Service/Collections Experts at our Maumee OH location! We are currently hiring experts, to connect with people to solve delinquent account issues, working to provide a solution that will work for both the consumer and the organizations we serve. We offer advice, options and solutions to consumers to help get them back on track in repaying their financial obligations. We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

  • Connect with people to solve delinquent account issues.
  • Provide solutions that work for both consumers and organizations.
  • Offer advice, options, and solutions to consumers to help them repay their financial obligations.
  • Prior customer service experience (collections or call center experience is a plus).
  • Professional verbal communication skills.
  • Outstanding attendance & work ethic.
  • Strong ability to navigate multiple systems while speaking with customers.
  • Self-motivated and goal-oriented.
  • Problem solving and critical thinking skills.
  • Proficient in time management.
  • Negotiation skills.
  • Good typing/keyboarding skills.
  • Ability and openness to work professionally with a diverse customer base.
  • Works well in a team setting.
  • Knowledge of personal loans and/or financial services is a strong plus.
  • A criminal background check is required.
  • Health Insurance (Medical/Dental/Vision)
  • HSA/FSA plans
  • Generous Paid Time Off package
  • EAP
  • 401k after 90 days
  • Eligible for Health benefits on the first of the month following hire date.
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