Collection Clerk

Chief Financial Credit Union • Rochester Hills, MI

8h

About The Position

An essential support role within the Lending and Collections Department, the Collections Clerk provides administrative and operational assistance to the Asset Recovery and Fraud functions. This position ensures the timely and accurate processing of documentation related to repossessions, bankruptcies, legal actions, and fraud investigations. The Collections Clerk contributes to efficient departmental workflow by maintaining precise records, coordinating with vendors, attorneys, and law enforcement as appropriate, and supporting compliance with all regulatory and organizational policies. The role requires strong attention to detail, confidentiality, and collaboration within the department and across other functional teams.

Responsibilities

• Prepare, organize, and maintain accurate documentation and tracking for asset recovery, including repossessions, bankruptcies, legal filings, and insurance claims. Ensure all case files are complete, current, and properly recorded.
• Provide administrative support for fraud cases, including report preparation, tracking recovery actions, and maintaining communication logs with external agencies or vendors.
• Process member correspondence, legal notices, and system updates related to delinquent, charged-off, or recovered accounts.
• Coordinate and monitor third-party relationships such as repossession agents, attorneys, and auction houses to ensure service quality and timeliness.
• Support departmental reporting by compiling and validating data for management review, including recovery performance and fraud tracking reports.
• Perform other job-related duties as assigned to support departmental objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed