Collection and Recovery Specialist II

Lendmark Financial Services, Inc.•West, TX

51d•$19 - $24

About The Position

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That's one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been "Success is the only option." Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options. Job Summary: The role of Centralized Collections & Recovery Specialist II is to assist customers whose accounts are either delinquent, or have been charged off by Lendmark in attempt to make satisfactory payment arrangements on the account. The Centralized Collections & Recovery Specialist will make contact with customers either through outbound or inbound phone calls

Requirements

High School Diploma or GED from accredited institution
1-3 years experience in consumer finance, collections, recovery or other customer contact services
Effective communication and telephone skills
Ability to work with minimum supervision
Working knowledge of Microsoft Windows, Excel and Word Applications

Nice To Haves

Bilingual Spanish/English, preferred

Responsibilities

Contact loan customers for past due payments and properly note the system of record with the updated status of the account.
Ability to manage multiple loans and customer relationships
Initiate and negotiate account settlements and payment arrangements. Establish other repayment schedules based on determining what best fits the customer's ability to pay
Engage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional manner
Utilize skip tracing tools when needed for the purpose of locating customers and update the system of record as needed
Review and make appropriate recommendations for potential repossession on collateral potentially meeting value requirements
Evaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activity
All other duties as assigned