Collection and Dispute Analyst

Sysco

9d•Remote

About The Position

The Credit Analyst is responsible for analyzing accounts and communicating with Sales and Customers to ensure timely collection of customer payments. Credit Analyst is accountable for individual credit metrics and supporting overall Credit Department strategic initiatives

Requirements

High School Diploma
2-4 years’ experience in Accounts Receivable, Credit and/or Collections with knowledge of departmental function, terminology, and interrelationships.
Demonstrates strong collection knowledge
Strong communication and oral skills; effectively communicate with internal/external customers
Demonstrates the ability to work across functions
Analyzing past due accounts and applying collection treatments
Proficiency with Microsoft Office and specialized accounting / finance software
ERP Systems (e.g., Workday)
English

Nice To Haves

Associates degree or higher

Responsibilities

Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other)
Handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts
Research financial disputes and inquiries
Working with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.)
Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA
Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts)
Identify way to improve the overall credit portfolio and reduction in bad debt or delinquent accounts