COLLECTION AGENT I

State of Maryland • Baltimore, MD

436d • $47,403 - $47,403

About The Position

The Collection Agent I position is an entry-level role within the Central Collection Unit (CCU) of the State of Maryland, focused on collecting delinquent debts owed to the state. The role involves handling incoming calls, contacting debtors, and managing communications through various channels. This position offers a hybrid work schedule and is designed for individuals looking to start their career in debt collection and customer service.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• No prior experience required.

Nice To Haves

• One year experience in customer service.
• One year experience in debt collection.
• Bilingual individuals are encouraged to apply.

Responsibilities

• Assist with CCU's daily incoming call volume.
• Contact debtors by phone and in-person when necessary.
• Manage communications via email with debtors.
• Collect debts referred to CCU from various Maryland State agencies.

Benefits

• AD&D insurance
• Dental insurance
• Health insurance
• Life insurance
• Prescription drug insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED