Colleague Advisory Specialist

Macy's • Santa Ana, CA

4d

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Colleague Advisory Specialist provides advice and support to People Leaders in handling performance and conduct issues through AskHR or inbound calls. They conduct analysis regarding performance issues across the enterprise and target actions, programs, and processes to improve employee selection and performance. The Colleague Advisory Specialist independently investigates employee-initiated claims in partnership with Legal, Human Resource Business Partners, and People Leaders, ensuring compliance with company policies, practices, and applicable laws. They also perform other assigned duties.

Requirements

• Analytical Skills: Ability to assess complex situations, interpret data, and make informed decisions based on the analysis.
• Attention to Detail: Carefully reviewing and accurately completing tasks, ensuring all details are correct and nothing is overlooked.
• Investigative Abilities: Proficient in conducting thorough investigations, gathering relevant information, and determining the root cause of issues.
• Communication Skills: Excellent oral and written communication skills, including the ability to organize and present information clearly and concisely. Effective listening and the ability to build rapport and convey challenging information effectively.
• Conflict Resolution: Skilled in navigating challenging situations and resolving conflicts using effective techniques.
• Project and Process Management: Highly organized with the ability to manage multiple priorities and details simultaneously. Strong skills in overseeing projects and processes to ensure timely and effective completion.
• Independent Work Ethic: Ability to work independently with minimal supervision, making sound decisions and solving routine issues on your own.
• Collaboration Skills: Proven track record of working effectively with various work groups and stakeholders, maintaining confidentiality and professionalism.
• Coaching: Experience in guiding People Leaders to develop their management-employee relations and decision-making skills.
• Legal and Policy Knowledge: Thorough understanding of company policies, procedures, and legal guidelines, ensuring compliance in all actions and advice given.
• Technology Proficiency: Ability to learn and use new and evolving technology systems and work processes consistently.
• Risk Assessment: Skilled in assessing and mitigating risks associated with disciplinary actions, ensuring appropriate actions are taken.
• Flexibility: Exhibit flexibility in job assignments and the ability to adapt to changing roles and responsibilities as needed.
• Confidentiality: Ability to maintain highly confidential information, ensuring sensitive data is handled appropriately.
• Influencing Skills: Capability to act independently and influence outcomes by providing consistent, sound advice to all levels of the organization.
• Organizational Skills: Excellent organizational skills, including maintaining accurate records and ensuring all documentation is up-to-date and accessible.
• Continuous Learning: Commitment to continuous learning, staying updated on legal guidelines and internal policies to provide accurate and current guidance.
• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule, including occasional nights and weekends, based on department and company needs.

Responsibilities

• Provide advice and support to People Leaders regarding employee performance and conduct issues, including executing the Performance and Conduct Management process for associates below VP level.
• Coach People Leaders to develop management-employee relations and decision-making skills, guiding them to the best course of action.
• Manage performance and conduct-based corrective action administration, including reviewing documentation, drafting and/or reviewing corrective action forms, and preparing People Leaders for presenting corrective actions.
• Ensure timely and consistent follow-up on performance improvement and progression through the Performance and Conduct process, contributing to a stronger talent pool across the enterprise.
• Measure and analyze employee performance and conduct issues to track trends and develop proactive programs for performance improvement and success.
• Conduct investigations and resolve employee-initiated claims, including but not limited to Solutions InSTORE claims, TUWYT (Tell Us What You Think), Global Compliance, and Presidential letters, partnering with the Centers of Expertise and the Law Department as appropriate.
• Manage individual investigations, including interviewing employees, People Leaders, and witnesses, ensuring claim resolution consistent with company policy and process.
• Initiate and maintain Salesforce case tracking for investigations and performance and conduct issues.
• Communicate with and influence People Leaders regarding the application of company policies and procedures.
• Navigate challenging situations using effective conflict resolution techniques.
• Collaborate with multiple stakeholders with differing points of view, maintaining confidentiality of complex and highly sensitive subject matter.
• Act independently to influence outcomes by providing sound, consistent advice to all levels of the organization.
• Recommend policy changes or enhancements based on experience with prior situations and identify unproductive internal processes, suggesting improvements.
• Maintain associate files by imaging investigations and Performance and Conduct Management documents.
• Process performance and conduct terminations in a timely manner and respond to all related unemployment claims.
• Research confidential company records and online knowledge articles, and be fully knowledgeable of all company policies and procedures and their application. Strive for continuous learning, staying up-to-date on legal guidelines and internal policies to provide accurate guidance in response to inquiries.
• Collaborate with peers and business partners on special assignments to drive improved results and efficiencies.
• Exhibit flexibility in job assignments as part of a cross-functional team, positively impacting the engagement culture of the team and interactions with business partners.
• Leverage internal self-guided training resources through Ignite for personal growth and the development of self and others.
• Assess and mitigate risk associated with disciplinary actions, partnering with appropriate stakeholders.
• Train in other areas of Colleague Support and be able to move from one role to another when needed.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level