Collateral Processing Coordinator

Bell Bank•Saint Louis Park, MN

About The Position

This position will facilitate, process, and monitor appraisal ordering and tracking functions, meeting all industry, state/federal/governmental, investor, and agency requirements, ensuring quality valuations and strong customer service.

Requirements

Appraisal processing experience preferred.
Solid general office and administrative skills.
Excellent customer service skills.
Experience with residential collateral.
Ability to independently manage multiple tasks and deadlines.
Good written and verbal communication skills.
Ability to function efficiently and effectively under deadlines and stress, while maintaining a professional and mature profile.

Responsibilities

Monitor and facilitate communications between Bell production staff, appraisers and third parties.
Assist appraiser communications, supplying all pertinent appraisal documents/exhibits.
Generate and process the various types of Automated Valuation Models (AVMs) and Property Data Reports.
FHA/HUD case number ordering, tracking and monitoring approval.
VA (Veterans Administration) case number assignment and appraisal ordering.
Prepare, monitor and close existing repair inspections and post-closing escrow inspection.
Verify appraiser approval on all investor ineligible lists.
Monitor and provide feedback on appraiser service level standards.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.