Collateral Management Specialist

Valon Mortgage • Phoenix, AZ

9d

About The Position

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it. Collateral Management at Valon The Collateral Management Team manages the incoming and outgoing movement of collateral files and documents to and from the custodians, ensuring proper documentation, release type, and timely processing. We ensure the timely processing of collateral orders related to paid-in-full loans, default loans, and other internal teams needing documents. We are detail-oriented and excellent problem solvers. We take pride in our work and are committed to completing tasks accurately and in full compliance, no matter what it takes to get the job done right. About the Role We are seeking a detail-oriented and highly organized Collateral Document Specialist to join our team. In this entry-level role, you will play a critical part in maintaining and managing collateral files and documents. You’ll work closely with internal teams and external custodians to ensure compliance with investor guidelines and regulatory requirements while safeguarding the accuracy of collateral records.

Requirements

• Attention to Detail: Exceptional ability to identify inconsistencies and errors in documents, ensuring accuracy and completeness.
• Organizational Skills: Skilled in managing multiple tasks, prioritizing workloads, and meeting deadlines in a fast-paced environment.
• Team Player: Collaborative and communicative, able to work effectively within a team to achieve common goals.
• Tech-Savvy: Proficient in using technology and adaptable to learning new systems quickly.
• Problem Solver: Proactive in investigating and resolving document-related issues to maintain smooth operations.
• High school diploma or equivalent required; associate or bachelor’s degree required.
• Interest in developing a career in the mortgage or financial services industry.

Nice To Haves

• 1-2 years of prior experience in mortgage servicing, loan processing, or document management is a plus but not required.

Responsibilities

• Review and process collateral files and documents, including promissory notes, mortgage/deeds of trust, assignments, and title policies, ensuring accuracy and completeness.
• Maintain and update loan records in our internal systems to reflect accurate collateral status.
• Coordinate with document custodians to manage physical and electronic document storage and retrieval.
• Verify lien recordings and address any discrepancies to ensure a clear chain of title.
• Assist in tracking and resolving exceptions related to collateral files or documents that are unable to be located.
• Support onboards, offboards, and repurchases by validating collateral file location, ordering files, shipping files, and completing release forms to move files to the designated custodian.
• Communicate with internal teams, stakeholders, and external contacts to address document-related inquiries, obtain collateral documents needed, and provide timely updates.
• Prepare allonges if needed to complete note endorsement chains and reach out to external third parties to execute.
• Research and perform due diligence to prepare lost note affidavits if needed for original promissory notes that can be located in the paid-in-full or default process.
• Review and clear exceptions for the vendor related to images of the note needed to provide the letter in lieu of the homeowners ' original document states.
• Other duties as assigned

Benefits

• Compensation: competitive salary and 401 (k) plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Food & meals: in-office snacks and drinks, and Bagel Fridays
• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
• Generous time off: 17 days paid time off, 5 sick/personal days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees