Cold Side Commercial Kitchen Equipment Service Technician
About The Position
The Service Technician reports to the Service Manager Located in Boston, MA Field Based - Full Time TriMark USA is seeking a skilled and customer-focused Service Technician – Refrigeration to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial refrigeration systems including walk-ins, reach-ins, ice machines, prep tables, and cold storage equipment. The ideal candidate combines strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service. This role is ideal for candidates who are looking to transition out of HVAC working indoors at customer sites.
Requirements
- 1-2+ years of experience servicing commercial refrigeration systems
- Experience in commercial foodservice equipment
- EPA Universal Certification (required)
- Strong understanding of refrigeration cycles, controls, and electrical systems
- Ability to read wiring diagrams and technical schematics
- Experience with common brands of commercial refrigeration equipment
- Valid driver’s license with acceptable driving record
- Ability to lift 75+ pounds and work in confined or high-temperature environments
- Strong problem-solving skills and independent work ethic
Nice To Haves
- CFESA certification
- Basic hot-side equipment knowledge (a plus)
- Experience using service management software/mobile dispatch systems
Responsibilities
- Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
- Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional foodservice environments
- Troubleshoot electrical, mechanical, and refrigerant system issues
- Conduct preventative maintenance to ensure optimal equipment performance and longevity
- Handle refrigerants in compliance with EPA and environmental regulations
- Maintain accurate service documentation, parts usage, and customer records
- Communicate clearly with customers regarding repair status, timelines, and recommendations
- Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
- Maintain service vehicle inventory and tools
- Follow all safety procedures and company standards
Benefits
- Competitive compensation
- Portal to portal pay
- Overtime opportunities
- Company vehicle
- Company credit card for all travel expenses
- Company cell phone
- Medical, dental, vision benefits from Day One!
- 401(k) with company match
- Paid time off and holidays
- Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
- Tuition reimbursement for additional certifications
- Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
