Coffee Specialist (Sur La Table)

CSC Generation•West Palm Beach, FL

1d•Onsite

About The Position

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. As a Coffee Specialist at Sur La Table, you are the in-store expert and advocate for all things, coffee. This position is responsible for delivering #bestincenter service by sharing product knowledge, brewing techniques, and personalized recommendations. The Coffee Specialist will play a key role in driving sales of espresso machines, grinders, coffee makers, and accessories through product demonstrations and educational classes.

Requirements

Must be 18 years of age or older at time of employment.
Passion for coffee and in-depth knowledge of brewing methods, coffee origins and equipment.
Ability to create engaging, hands-on experiences for customers.
Strong enthusiasm for coffee and a genuine eagerness to share knowledge with others.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and delivering exceptional customer experiences.

Nice To Haves

Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Lead engaging and informative coffee brewing demonstrations that showcase our Sur La Table’s expertise and unique competitive edge offerings.
Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art.
Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin.
Recommend appropriate coffee equipment and maintenance practices based on customer needs.
Promote and sell coffee products, equipment, and accessories to customers.
Assist the store in achieving revenue goals by driving customer engagement and conversion through education.
Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews.
Partner with store leaders to ensure alignment between culinary programming and store priorities.
Collaborate on merchandising strategies that highlight key tools and products featured in classes.
Ensure compliance with food safety standards, local health codes, and sanitation regulations.
Always maintains a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods.
Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
Ensure store safety and cleanliness, addressing any maintenance needs promptly.
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs).