Coffee Shop Supervisor

Makeready LLC•Nashville, TN

22h

About The Position

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. The Coffee Shop Supervisor will monitor the coffee shop, ensuring the environment is clean and organized; deliver phenomenal customer service; and train teams on standards.

Requirements

Professional, friendly and courteous nature
Able to handle multiple guests requests effectively and efficiently
Thorough understanding of how to make coffee, tea, etc. beverages
Required to stand; walk; use hands to serve and clear food, beverages, plates/cutlery/glassware, additional objects
Able to bend and kneel to clear tables, serve food, etc.
Must be able to lift objects weighing up to 50 pounds
Adhere to Makeready & property policies and procedures as defined

Nice To Haves

Prior experience as a supervisor or lead barista highly preferred
Prior experience working in a similar coffee shop environment preferred

Responsibilities

Demonstrate and uphold all expectations for service standards that are to be followed by all team members
Demonstrate and uphold company time and attendance policies
Demonstrate and uphold all appearance standards for your experience, including appropriate uniforms items are worn and are clean and wrinkle-free, and that proper hygiene and grooming standards are met during each shift, for all team members
Greet guests and assist with their orders as needed
Maintain a clean, organized and stocked environment
Ensure staffing levels are met and schedules are properly created
Follow all drink recipes and procedures, maintaining the highest quality and consistent standards
Ensure that drink menus remain accurate to current offerings
Oversee inventory management
Through regular audits, ensure that all ingredients meet quality and freshness standards
Support and assist with execution of all New Hire training initiatives consisting of service standards, product knowledge, etc.
Provides coaching and training to baristas and lead baristas
Adhere to all safety and cleanliness standards
Adhere to Makeready's Guiding Principles
Additional duties and assignments as assigned