Veterinary Referral Center of Central Oregon Inc-posted 6 days ago
Full-time • Manager
Onsite • Bend, OR
51-100 employees

The Veterinary Referral Center of Central Oregon (VRCCO) is breaking from the traditional expectations of a referral or emergency veterinary center by doing something surprisingly obvious. Named in memory of VRCCO's four-legged Chief Morale Officer, Ponch's Place will serve as a gathering place for the people of Bend to enjoy food, drinks, and help VRCCO continue to make connections within the community. An expert at making lasting bonds and bringing a smile to people's faces, dedicating this space to Ponch's memory made perfect sense. Ponch's Place has room to house at least four food trucks as well as a beer pavilion. We are looking for a motivated and personable Coffee Shop Manager to oversee operations at our small café located within a specialty veterinary hospital. This role requires balancing the fast-paced demands of food service with the compassionate environment of a healthcare facility for pets. The manager will ensure smooth daily operations, deliver excellent customer service, and create a welcoming space for hospital staff, clients, and visitors.

  • Oversee daily café operations, including opening/closing procedures, cash handling, and inventory control.
  • Ensure compliance with food safety, sanitation, and health regulations.
  • Coordinate café hours and offerings to align with hospital schedules and visitor needs.
  • Handle customer inquiries and resolve issues with professionalism and empathy.
  • Provide a warm, supportive atmosphere for pet owners and hospital staff.
  • Develop menu specials or promotions tailored to hospital visitors and employees.
  • Recruit, train, and supervise baristas and support staff.
  • Create and manage staff schedules to ensure adequate coverage during peak hospital hours.
  • Foster a positive, collaborative work environment.
  • Monitor sales, track expenses, and manage budgets.
  • Implement strategies to increase profitability while maintaining affordable options for hospital staff and clients.
  • Prepare regular reports for hospital and café leadership.
  • Collaborate with hospital staff to support events, seminars, or wellness programs.
  • Promote the café as a comforting space for pet owners during stressful visits.
  • Source local or sustainable products to strengthen community ties.
  • Operations Management
  • Customer Service
  • Team Leadership
  • Financial Oversight
  • Community Integration
  • Medical: Multiple plan options with 70% coverage
  • Dental/Vision: Multiple plan options with 50% coverage
  • Profit sharing available for all heroes (employees)
  • Tenure bonuses
  • Savings: 401K matching program
  • Stipends for continuing education
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