Coffee Shop Department Manager

Hy-Vee • Saint Joseph, MO

221d • Onsite

About The Position

The Coffee Shop Department Manager at Hy-Vee is responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. This role coordinates the delivery of the freshest and best quality products at competitive retail prices while maintaining a positive company image through courteous, friendly, and efficient customer service. The manager is expected to create a friendly atmosphere, encourage teamwork, and ensure that all employees provide excellent service to customers.

Requirements

• High school diploma or equivalent experience from on-the-job training and sanitation courses.
• Over one year of related work experience.
• Ability to solve practical problems with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to compose original correspondence and interpret written work instructions.

Responsibilities

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers.
• Sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
• Smiles and greets customers in a friendly manner.
• Makes an effort to learn customers' names and address them by name.
• Assists customers by escorting them to products, securing out-of-reach items, and enhancing the shopping experience.
• Answers the telephone promptly and provides friendly service.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with the store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Handles and satisfies customer issues.
• Communicates with employees regarding sales and ideas.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and prepares ad projections.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Ensures store appearance and equipment are maintained.
• Completes and implements training from Advanced Store Training.
• Maintains consistent speed of service to customers.
• Maintains strict adherence to hygiene and dress guidelines.
• Reports to work when scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED