About the position
As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
- Smiles and greets customers in a friendly manner.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and making note of customer suggestions or requests.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Takes customer orders at the counter.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Handles food in a safe manner and ensures the work area is always clean and neat.
- Reviews the status and appearance of the food for freshness.
- Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
- Anticipates product needs for the department on a daily basis.
- Prepares and replenishes product as necessary.
- Checks in product, puts product away, and may review invoices.
- Runs the department registers and receives payment, makes change, etc.
- Removes trash in a timely manner.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Reports to work when scheduled and on time.
Requirements
- Less than high school or equivalent experience.
- Six months or less of similar or related work experience.
- Ability to carry out detailed but uninvolved written or verbal instructions.
- Ability to deal with a few concrete variables.
- Ability to do simple addition and subtraction.
- Ability to understand and follow verbal or demonstrated instructions.
