Coffee Service Route Sales Specialist

Farmer Bros. USA • Blacklick, OH

5d

About The Position

About the role Picture your day starting at 7:00 a.m. You load up coffee, tea, and allied products, review your stops, and head out to provide route relief where needed. By 9:00 a.m., you are replenishing and rotating beverage station items for a scheduled customer, making sure everything is in stock and merchandised to standard. Before leaving, you perform a CQC (Cup Quality Check) and confirm the equipment is clean and operating correctly. As the day progresses, you manage invoices, inventory counts, and collections at each stop, while looking for ways to boost revenue per stop—closing distribution gaps on core items, executing seasonal and LTO promotions, and applying pricing actions as directed. You use the Farmer Brothers Way to Sell to strengthen loyalty, and when time allows, you make additional sales calls. If an issue pops up, you promptly escalate it to the Area Sales Manager (ASM) and note any inefficiencies, dissatisfaction, or opportunities uncovered during route relief. Between calls, you may support cycle counts or warehouse tasks, and you continue building your knowledge of brewing equipment so you can complete basic adjustments or minor repairs. You finish by 4:00 p.m., after ensuring every customer on the day’s schedule received the service and delivery they expected. Schedule & driving Typical work schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.; overtime when needed Valid driver’s license required Must be able to successfully complete a DOT physical

Requirements

• High school diploma or equivalent
• Clean, strong driving record
• Mechanical aptitude with company hardware and software
• Ability to assess customer needs and communicate with active listening
• Commitment to company goals and sound business judgment
• Proactive approach to identifying issues, problems, and new opportunities
• Builds rapport and collaborative relationships with customers
• Works well independently with minimal supervision; strong decision-making
• Effective with both customers and internal team members
• Valid driver’s license required
• Must be able to successfully complete a DOT physical

Nice To Haves

• Route delivery experience is a plus
• Customer service background preferred
• Experience in the foodservice industry is desired

Responsibilities

• Deliver, replenish, and rotate beverage station products at each assigned stop
• Keep equipment clean and functional; complete at least one CQC (Cup Quality Check) daily
• Ensure all customers on the daily schedule receive timely delivery and service
• Escalate customer concerns quickly to the ASM and confirm resolution
• Handle invoices, inventory, and collections during route assignments
• Grow revenue per stop by correcting distribution voids, running seasonal/LTO promotions, executing pricing actions, and setting beverage stations to standard
• Flag inefficiencies, dissatisfaction, or opportunities to the ASM while providing route relief
• Assist the ASM with inventory cycle counts, warehouse support, and customer-related tasks as assigned
• Learn brewing equipment basics and perform simple repairs or adjustments
• Follow the Farmer Brothers Way to Sell to build satisfaction and loyalty; make additional sales calls when time permits
• Perform other duties as needed, including warehouse operations, accounts receivable collections, and customer service activities

Benefits

• Comprehensive benefits package, which may include health coverage, retirement plans, and paid time off
• Our PTO program provides at least the amount of time and pay required by state or local laws where we operate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees