Coffee Service Route Sales Specialist

Farmer Bros. USA • Council Bluffs, IA

3d

About The Position

Step into a day on the route At 7:00 a.m., you roll out ready to keep offices brewing. You load coffee, tea, and related products; review your schedule; and head out to provide route relief where needed. Each stop is a chance to deliver, replenish, and rotate products, ensure the beverage station meets company standards, and confirm equipment is clean and working. You perform at least one CQC (Cup Quality Check) daily to protect product quality. When something needs attention, you make basic tweaks to brewing systems and promptly escalate bigger issues to the ASM (Area Sales Manager). Throughout the day, you manage invoices, inventory, and collections on your assigned route. You make sure every customer scheduled for the day is serviced on time. You grow Revenue per Stop by closing distribution gaps on core items, executing seasonal and LTO promotions, applying pricing actions, and merchandising the beverage station to standard. You spot inefficiencies, customer concerns, or opportunities and share them with the ASM. When time allows, you follow the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) and make sales calls to deepen loyalty. Back at the warehouse, you may help with cycle counts, general warehouse tasks, and customer-related follow-ups. You finish strong, knowing tomorrow’s customers will be fully stocked and ready to brew. Typical Work Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m., overtime as needed Driving Requirements: Valid Driver’s License required; must successfully complete a DOT physical.

Requirements

• High School Diploma or equivalent (required).
• Clean, strong driving record.
• Mechanical aptitude with company hardware and software.
• Sharp at assessing customer needs; active listener and clear communicator with customers and management.
• Aligned to business goals; uses sound business judgment and makes effective decisions.
• Proactive in identifying issues, problems, and opportunities; self-aware of impact on others.
• Builds rapport and cooperative relationships; works independently with minimal supervision.
• Entrepreneurial mindset to uncover new opportunities and grow the business.

Nice To Haves

• Route delivery experience (a plus).
• Customer service background (preferred).
• Foodservice industry experience (desired).

Responsibilities

• Deliver, replenish, and rotate coffee, tea, and related products at each assigned stop when on a route.
• Clean and check equipment; complete a minimum of one CQC (Cup Quality Check) per day.
• Escalate customer issues to the ASM quickly; ensure customer satisfaction.
• Service every customer on the daily schedule as required.
• Handle invoices, inventory, and collections each day while on route.
• Increase Revenue per Stop by fixing distribution voids on core items, executing seasonal and LTO promotions, applying pricing actions, and setting the beverage station to standard.
• Report route-relief inefficiencies, customer dissatisfaction, or opportunities to the ASM.
• Assist with inventory cycle counts, warehouse tasks, and customer-related work as assigned.
• Learn brewing equipment basics and perform minor repairs/adjustments.
• Follow the Farmer Brothers Way to Sell to build satisfaction and loyalty; make sales calls when time permits.
• Support other duties as needed, including warehouse operations, A/R collections, and customer service.

Benefits

• Comprehensive benefits package may include health insurance, retirement plans, and paid time off.
• Our PTO program provides at least the hours and pay required by applicable state and local laws in the locations where we operate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees