On Call Coffee House Attendant

Omni Hotels & Resorts•Pittsburgh, PA

1d•Onsite

About The Position

Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn for decades. The Grande Dame is now hiring for a Coffee House Attendant. Come and join the #1 Hotel in the City of Pittsburgh and her Team!

Requirements

Must have a flexible availability, including weekends and holidays, and early morning shifts.
Previous customer service experience is required; relevant barista or food and beverage experience is preferred
Must have excellent communication skills both in person and on the phone.
Must be able to bend, push, pull and stand for extended periods of time.
Must be able to lift at least 30lbs.
Must have a current Servsafe Certification
Must have a current RAMP Certification
This is an on call position

Responsibilities

Providing excellent customer service to all guests.
Taking beverage and food orders in a professional manner.
Answering guest questions about menu items.
Brewing gourmet coffee and other specialty beverages.
Sell sandwiches, snacks, espresso, and specialty beverages.
Up selling and suggestive selling of items.
Accurately processing cash, credit, check transactions and maintaining a balanced bank.
Communicate with the culinary team when more product is needed.
Knowledge of food menu and wine list (when applicable).
Stock condiment trays, coffee station, display cases, and refrigerators.
Clean the area as needed and at the end of the shift.
Handle all checks and cash according to procedures.
Printing of reports at the end of the shift and banking out.
Attend all designated staff meetings and training sessions.
Be familiar with all property amenities and other restaurants.
Know and adhere to all liability laws.
Respond to any reasonable task as assigned by supervisor or manager.
Complete other duties assigned by manager and/or supervisor.